Barking Flowers Delivery Terms: Orders, Cancellations & Liabilities

Barking Flowers Online Purchase Terms & Conditions

Introduction

Welcome to Barking Flowers and thank you for choosing us for your flower delivery needs in Barking and the surrounding areas. These Terms & Conditions apply to every online transaction you make with Barking Flowers via our online store. By placing an order, you confirm your acceptance of these terms. Please read them carefully before using our services.

Scope and Territorial Coverage

These terms exclusively govern the online purchase and delivery of flowers from our website to customers in Barking and the surrounding areas. If you are unsure whether your area is covered, please consult our service area information before placing your order. These terms supersede any prior agreements regarding local flower delivery online.

Order Process

To place an order for flower delivery in Barking, you need to select your desired products on our website and add them to your shopping basket. After you complete your selection, proceed to checkout where you will need to provide accurate recipient and delivery details to ensure timely and correct fulfilment of your order.

Before confirming your order, you will be shown a summary including items selected, delivery address, chosen date, and the final price. It is your responsibility to review all the information and correct any errors before submitting your payment.

On completion of your order, you will receive a confirmation on-screen and by email indicating that we have received your request. Please note that this is not an acceptance of your order but an acknowledgement of receipt. Acceptance of your order, and the formation of a contract between you and Barking Flowers, occurs when we dispatch the ordered items for delivery.

Product Availability and Substitution Policy

All orders for online flower delivery in Barking are subject to availability. While we strive to supply your selected flowers, certain varieties may be unavailable due to seasonal factors or high demand. Should such a situation arise, we reserve the right to substitute with flowers of equal or higher value while maintaining the overall style and theme of the bouquet.

If we consider any changes to the product significant, we shall make reasonable efforts to inform you in advance. You will have the choice to accept the substitution or cancel the order for a full refund.

Payments

All flower delivery orders placed online require payment in full at the time of ordering. We accept major debit and credit cards through our secure payment gateway. Alternative payment methods, if available, will be listed at checkout. Barking Flowers reserves the right not to process the order if your payment is declined or unable to be verified.

All product prices and delivery charges (if any) are inclusive of VAT where applicable and are listed in British pounds (GBP).

Card payments are processed securely; no card details are stored on our servers after the transaction is completed for your protection.

Delivery

Barking Flowers offers flower delivery across Barking and the nearby areas, subject to our delivery boundaries. Delivery fees and options are shown at checkout. Orders are delivered to the address provided during the order process, so please ensure this information is accurate. We cannot be held liable for deliveries made to incorrect or incomplete addresses provided by the customer.

We strive to deliver your flowers on the requested date. While most deliveries are completed as scheduled, factors beyond our control (such as traffic delays or extreme weather) may occasionally affect timings. We will notify you promptly in the event of significant delays.

Where possible, if the recipient is unavailable at the delivery address, we will attempt to leave the order with a neighbour or in a safe place, or as otherwise instructed by the customer. A delivery notification will be left if feasible. If delivery cannot be completed and the flowers are returned to us, re-delivery may be arranged at an additional cost.

Cancellations and Amendments

You may cancel or amend your online flower order for Barking delivery provided we have not yet started preparing your request. Please notify us as soon as possible by using the contact methods provided on our website. During peak periods, cancellations or changes may be accepted only up to a specified cut-off prior to delivery, as outlined during checkout.

If your order has already been prepared or dispatched, cancellations or changes may not be possible and the full order value will be retained. Where eligible, refunds for cancelled orders will be processed via the original payment method within 7 working days.

For perishable items like flowers, the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is limited. As such, flowers that have been delivered cannot be returned for a refund unless they are found to be defective as described in the next section.

Issues, Defective Products and Complaints

Barking Flowers takes great care in the preparation and delivery of each floral arrangement. If you receive flowers that are damaged, wilted beyond reasonable expectations, or fail to conform to your order, please contact us immediately with details and photographs. Any complaints about the quality or condition of delivered flowers must be reported within 24 hours of receipt due to the perishable nature of the products.

Subject to verification, we will offer an appropriate remedy, which may include a replacement or a refund. We reserve the right to collect the original product for inspection if required before processing any remedy.

Liability

Barking Flowers is responsible for supplying products that comply with your order, subject to these terms. However, to the fullest extent permitted by law, we exclude liability for:

Any loss, damage, or expense caused by late or failed delivery due to incorrect recipient information or circumstances beyond our reasonable control;
Any indirect, consequential, or economic losses resulting from the use of our products or late/non-delivery beyond the order value;
The perishable nature of flowers past reasonable display periods or after being improperly cared for post-delivery.

Nothing in these terms excludes or limits our liability in any way for death or personal injury caused by negligence, fraudulent misrepresentation, or for any other matters where it would be unlawful to do so.

Personal Information and Privacy

When processing your order, we collect and store information necessary for transaction purposes and delivery. Please read our Privacy Policy for details regarding how we handle your data. Your information will not be used for marketing purposes without your explicit consent, and will never be sold to third parties.

Intellectual Property

All content and materials on the Barking Flowers website, including product descriptions, images, and branding, are protected by copyright and other intellectual property laws. Use of our intellectual property is strictly limited to viewing and transacting on our website for personal use. Reproduction, distribution, or commercial exploitation is strictly prohibited without written permission.

Events Outside Our Control

Barking Flowers will not be held liable for any delay or failure to perform our obligations under these terms resulting from events beyond our reasonable control. These may include, but are not limited to, natural disasters, transport disruptions, supply chain failures, adverse weather, strikes, or national emergencies.

In such rare cases, we will liaise with you to arrange alternative solutions or, where appropriate, offer a refund.

Amendments to Terms and Conditions

Barking Flowers may update these Terms & Conditions occasionally to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website and will apply to all future orders placed online. It is your responsibility to review these terms periodically for any updates.

Governing Law and Jurisdiction

These Terms & Conditions, and any non-contractual disputes arising out of or related to them, are governed by the laws of England and Wales. By using Barking Flowers' online services, you agree to submit to the exclusive jurisdiction of the English courts.

General Provisions

If any individual provision of these terms is found to be invalid or unenforceable by a court, all other terms and provisions shall remain in full force and effect. No waiver of any right or provision shall be deemed a further or continuing waiver of such term or any other term.

These Terms & Conditions constitute the entire agreement between you and Barking Flowers concerning online flower orders and deliveries in Barking and the surrounding areas, superseding all prior communications and representations.

Contact and Customer Service

Should you need further clarification regarding our online Terms & Conditions or encounter any issue with your flower delivery, please contact our customer service through the communication methods found on our website. We strive to respond promptly and address any matter professionally and fairly.

Thank you for choosing Barking Flowers for your online flower delivery in Barking and the surrounding areas.